|
Identity Theft: The Michelle Brown Story (2004)
[MUSIC PLAYING]
MICHELLE: I drew the same house every time-- red door with a white picket fence. I think my mother thought I had no imagination, but really, all I wanted was that house. So I kept drawing it. I guess I thought that one day it would become real, you know? Like Pinocchio becoming a real boy. And who knows, maybe someday it will. Maybe Santa Claus will bring me one for Christmas. No, a house is way too big to fit on Santa's sleigh. [LAUGHTER] Good point. Yes, you're right. That is way too big a present. Unless you get a baby doll's house, couldn't you? Oh, I didn't think of that. This is my picture. Here's my red door and my white picket fence. I had some flowers in the front yard. This was my dream. What's yours? Paint me a picture. [MUSIC PLAYING] [THUMP] Wow. [CREAK] What do you think? I think it needs a lot of work. [LAUGHS] Hi. Hi. REAL ESTATE AGENT: We've got the square footage right here. Hi, how are you? Thank you. Thank you. MICHELLE: [SIGHS] Wow. It's got great potential. Are you and I looking at two different houses here? Oh, come on. I like the wagon wheel. Yeah. Ooh. I think-- what if-- do you think that there's any way to, like, make the kitchen bigger? Well, if this wall can be moved, which it will-- probably that one, that one, and that one-- all but this is just a supporting wall. But the answer to that question is yes. So we could have this big kitchen in here. It would be a very large kitchen, yes. I-- I really like it. I really like it. You like it that much? I just think we could do so much with it. Let's go upstairs, come on. Right there. Let's go kick the tires, honey. This has to go. So you know the extra bedroom, right? MICHELLE: Yeah. JUSTIN: Well, we could use it as a guest bedroom, but we could also use it as your office. That would be great. Pretty great, right? Oh, I would love to have an office. And you know the wall on the south side of the bedroom? Uh-huh. We remove that, you got a walk-in closet. [LAUGHS] I've never had a walk-in closet in my life. Just a little coat of paint. It'll be just like brand new. - See? I knew it. This is the perfect house. I feel really, really good about this. Connie, we've got to get these out right away. Oh. Don't you think midnight blue is the perfect color for a really classy car? You're looking at a very expensive luxury vehicle there. Well, I figure if I'm going to dream, I might as well dream big. BARRY: Well, dream away. Uh, Connie, these need to go in the mail today. You don't think I'm ever going to have that kind of car, do you? Sure. Why not? [PHONE RINGING] You've made a great start coming to work every morning. Yeah. [PHONE RINGING] How about answering the phone, huh? [PHONE RINGING] [SIGHS] [PHONE RINGING] Knowland Mortgage and Loan. So you can put in skylights? How cool is that? It's going to be pretty cool. OK, so you're going to open up the kitchen. It'll be huge. It'll be tons of light and French doors that open out onto the patio. Patio? Yeah, the one you're going to build. OK, a patio it will be then. Patio-- right here. You know, I was thinking about using the work that I'm doing as sort of a calling card. You know, for my company. And people that want to see what I can do, can come see the amazing work that I'm doing on my fiance's place and hire-- what do you think about this-- Conroy Construction. I think that is a great idea. Good. I love it. I love it too. Should I do it? Oh, I think you should definitely do it. OK, I'm going to do it right now. [TOUCH TONES] Here I go. SERVER: Let me just grab that for you. Hi, this is Michelle Brown. Um, I visited one of your properties today and I would like to make an offer. Yes, I'll hold. What if I don't make enough money for a loan? You're a teacher. Teachers get homes all the time. Why can't you? Ugh, I'm going to be in so much debt, Justin. Yes, but it's for a good cause, right? I know, it's such a big step, though. You know? CONNIE: No, I have-- I have to go. I have to go. Bye. Hi, I'm Michelle Brown. I know. Barry's waiting for you. Oh, great. That's a nice skirt. Oh, thanks. Where did you get that? Uh, Focus, I think. Focus-- hm. I like it. Thanks. So where's Barry? Is he, uh-- Barry. Great, thanks. Hi. BARRY: Hi. I am Michelle Brown. Hi, Michelle, nice to meet you. Barry Knowland. - This is Justin. Hi, nice to meet you. Now relax, because we specialize in first-time buyers, I'm confident we're going to find a loan just perfect you guys. OK. - Have a seat. - Thanks. Can I get you anything? Coffee or a tea? FEMALE CUSTOMER: It's really nice. Yes. Will this be all for you? Yeah. I love that scarf. It's one of our best sellers. That'll be $53.24. Sometimes you see something, like a skirt or a dress, and it's just like you have to have it. You know? You feel like it'll make your whole life better. I could have one of everything in here. [MUMBLING] Me too. [BEEP] Um, I'm sorry, this card isn't going through. Another card maybe, or you could pay cash? Oh, no, just run it through again. Sometimes that happens. Sure. [BEEP] Mm, I'm sorry. Declined. OK. Oh, you know why? Because I bought a lot of things yesterday. Oh, OK, sure. But hold it. Hi. Bye. MAN: He got cheated on. [DOG BARKING] [MUSIC PLAYING] MAN: Watch, watch, watch. I am. MAN: Just take these. These are empty. [MUSIC PLAYING] FEMALE HOST [ON TV]: You're right, they are stunning. But ladies-- and gentlemen-- I want to show you my favorite. How about you do the honors? This is a man that knows great style. MALE HOST [ON TV]: This jewel is absolutely stunning, and it looks stunning on you. FEMALE HOST [ON TV]: Thank you. Now, look at that. Can you see the sparkle through it? It is just amazing. What woman would not want to go out on the town and have this sparkle to bring out her eyes? Well, it is amazing that they don't ask for identifying birthmarks and surgery scars. [CHUCKLES] I mean, they want everything. And they want your former home addresses for the last 150 years. I'm surprised they don't want your great grandmother's blood type. - [LAUGHS] Dogs blood type. You need a paw print right here. Sign the whole thing in blood. [BELL RINGING] - Hi, Gretchen. - Morning, Michelle. - How are you? - I'm well, thanks. How are you? - Good, I'm good. Sorry. - Thank you. Hello, Emma. CHILDREN: [IN UNISON] Hi, Ms. Brown. Well? How was the house? You were supposed to call me. I know I told you I was going to, but I was filling out loan papers. Oh, my god. You're buying it? [HIGH PITCHED] I am! I'm buying it. Oh, my god! Can you believe it? It is so great. I love this house. It's-- it's going to need a ton of work. I mean, a ton, but Justin is going to do the whole thing himself. Why can't I ever find a boyfriend who knows what to do with his hands? [LAUGHS] No, no, no. You know what I mean. Yes, I do. Hi, I'm Michelle Brown. I met you the other day. I remember. Um, I just wanted to hand deliver this loan application, since we're on such a tight schedule-- 30-day escrow. Seems like no time at all. Well, I'll-- I'll give it to Barry as soon as he gets back. Oh. CONNIE: Anything else? Um, no. I'm sorry, it's just I've never done this before-- you know, bought a house. It's a little overwhelming. Well, yeah, I hear that from a lot of people. MICHELLE: Really? Yeah, even though it's always been my dream to own a house, ever since I was a little girl. Isn't that silly? Most kids want a pony, or a bike, or a skateboard. Me, I want a house. It just seems like a good life can be built in a good house, you know? Well, that's what you'll have. Yes! Well, Barry will call you, you know, as soon as he gets your loan. OK. Thank you. I don't know your name. Connie. Connie. Thank you so much, Connie. [DOOR CLOSES] [KEYBOARD CLICKS] [BEEP] [MELANCHOLY MUSIC] CHRISTINE: [LAUGHING] MICHELLE: No, but the motor home is really fun. CHRISTINE: Motor home? MICHELLE: Yeah, you should-- you should see. I mean, it's like a house, you know? It's great. But you've never lived in a house before-- ever? No, just apartments depending on my dad's work. And then there was the motel. You lived in a motel? Uh-huh. But, you know, it was kind of cool because they had those vending machines. So we could go down the hall and get cola or ice or a snack. Justin, what is that? What is that color? JUSTIN: Uh-oh. This is not white. I thought-- Trust me. Justin, I thought we were going with white. [WHISPERS] Trust me. It'll be perfect. Oh, my god. It looks good. Yeah, but it's a color. White is boring. Yellow is the new white. [LAUGHTER] Oh, OK. Hey, yellow's the new white. Hey. So, um, what would you call that color? Oh, that color is actually butternut. This is a sage green for the bathroom. Very subtle, but I think you'll love it. I trust you. I just want to say thank you. JUSTIN: For? MICHELLE: Just for being so excited for me and supporting me, and making this house so beautiful. You're just amazing. [MYSTERIOUS MUSIC] JUSTIN: Ah, OK. Kiss me now. Then grab this. Hold this here at the top. MICHELLE: OK. JUSTIN: Yeah. Lead the way, Sergeant. [MYSTERIOUS MUSIC] WOMAN: Come on. Come on, let's go. [DRAMATIC MUSIC] CONNIE: That-- that's for me. I was hoping I didn't have to make another trip. No, no, no. You want me to take these inside? Well, of course, what do you think? I mean, that's the whole point. You order things online and then you get it delivered right to your door. I mean, it's just so convenient. And now I can order things at home because I have a computer. Before I couldn't, because I could only order at work. Where do you want this? Right there. Sign there, please. Mm-hm. Enjoy. Thank you. [DOOR CLOSES] [TRUCK STARTS] [ETHEREAL MUSIC] [ROCK MUSIC] Thank you. Thank you. Cheers. What do you want on your pizza? Extra olives. [LAUGHS] Yeah. Mm-hm. Make sure. Of course, credit card. I mean, who buys anything without a credit card these days? Michelle Brown. 4687 4738 8952. Right here. Medium pepperoni and and a medium vegetarian. Our hero. Thank you so much. Oh, I have to get my purse. It's $31.75, ma'am. Oh, shoot. I know I told you I was going to give you cash, can I give you a credit card instead? Sure. Just gotta call it in. - OK. - I can pay, babe. - No. - I've got cash. - No! Shh. You helped me all day. This is on me. Oh, yum. I'm sorry, ma'am, but by your card's been denied. What? That's weird. Um, OK, here. Try this one. That's strange. It's a technical glitch. It's OK. What do you want? - Vegetarian. - Veggie? Thank you. - This one went through. - What do you want? Yeah-- oh, good. Well, goodness. [BIRDS CHIRPING] [CAWING] [TOUCH TONES] Yeah, hi. Um, there was-- my card was denied last night, and I just wanted to check on that, because I always pay my bills on time. So there must be a mistake. I-- yeah, it's 4687 3654 4587 Michelle Brown. My mother's maiden name is Statler. Well, no, I have a $5,000 limit. I can't be over that. How mu-- computer store? No, I didn't-- I haven't-- how much was that? No. No, I have not been to an electronic store. What? Jewelry? No. No, none of that is mine. I have not-- no, I haven't lent this card to anybody. I never give out my credit cards to anybody. I just don't get it. I mean, how could somebody get my credit card number? Well, who knows, it was probably a restaurant or something like that. I mean, you know you don't always take the receipt. - Yeah. - Well, that's probably it. But you canceled the card, and they're not going to make you pay for everything, are they? Well, I don't know. Now they said they have to do a fraud investigation. Well, there you go. They'll take care of it. They'll sort it out. [SIGHS] I guess. It's not all bad, babe. You know, it is a beautiful day today. I could put the skylights in. Oh, that is enough to make me smile. [PHONE RINGING] CLERK: Next. [SUSPENSEFUL MUSIC] What can I do for you? - Uh, I lost my license. CLERK: Uh-huh. Do you remember the number, or do I have to look it up? No, I have it right here. I'm going to need your social security number, your name as it appeared on the old license, and your current mailing address. Uh, but I just moved. Is that going to be a problem? Fill out the line that says, "New address," and take that over to station three. That way. Next. [SUSPENSEFUL MUSIC] What can I do for you? [POP] [LIGHT MUSIC] [HONK] Hey! Hey. [LAUGHS] Wow! That looks great! Then we have this. And the trim is going to be off-white. Oh, but not the door. I know-- your green. Yeah. Ah, this is great. What did you do upstairs? JUSTIN: Uh, it's a secret. Really? Did you fix up the bedroom? [SQUEALS] They made a mistake on my bill. I thought you canceled your card. This is my other account. We never order from Chef Benedino's Pizza. What? I've never even heard of that place. And look, there's a shoe store charge on here that isn't mine. $260 for jewelry? This is ridiculous. Oh my god. [RATTLING] ANNOUNCER [OVER SPEAKER]: Frank, see Brody in Service. Frank to Service. It's our best seller. Small enough to be fuel efficient, large enough to hold loads of groceries, kids. Mm-hm. I'll take it. Whoa. Well, that's the easiest sale I've had in six months. [GIGGLES] I know what I like. Well, follow me. CLERK: I believe so. We'll just run it by Social Services and give you a timeline. Hi, I need to talk to someone about a credit card theft. Someone stole your cards? No, someone's been using my numbers to buy things. Hey, Ray? RAY: Yeah? Can you speak to this lady? Yeah. Hi. Ray De Lucci. What can I do for ya? Someone has been charging thousands of dollars on my credit cards. Did you close all your accounts? Yes. Well, that should do it. What, that's it? You're not going to do anything about it? You know, if we investigated even, let's say, 1% of all the credit card fraud cases that came across our desk, the city of Denver would shut down completely. There wouldn't be any cops around to do anything else. Well yeah, but I don't know how these people got my numbers, or what else they might be planning. You canceled all your cards, right? Yes, I canceled the cards. Well, in all likelihood, you should be fine. [PHONE RINGING] I hope so. [SNICKERS] All right. Thanks. [KEYBOARD CLICKS] [BEEP] Wow. [WHISTLES] Is something wrong? No, no, on the contrary. I'm just impressed with your credit-- really impeccable. I just wish everyone was as responsible. Thank you. Because it is so hard to get your credit rating reinstated once there's been a problem. Oh, you've no idea, Michelle. May I call you Michelle? Sure. That's my name. [CHUCKLES] You know, some people call me Mimi. That was just like a childhood nickname there. It sort of stuck. My father calls me Shelly, but I really don't like it very much. But he's the only one. OK. Here's the interest rate we agreed on. There's the terms of the contract. And that's where I need your signature. Wow, you make it so easy. That's my job. [DARK MUSIC] [HONK] Well, are you OK to park? ANNOUNCER [ON RADIO]: When we take you requests, catch you up on the news, then check on your weekend weather. Station for rock here. [RAP MUSIC] RAPPER: Danger, danger. Who be that perfect stranger? Grab, grab it-- number one. Hurry you, serving you, straight from the avenues. Straight from the Bellevue. Check it. And if you diss, respect it. When I bring it on. I think, no, man, when I hold it down. Pressure coming through loud. Ripping the crowd. Open the gate, grind when we up here. Reappear. So he, basically, said there's nothing the police can do. That this sort of thing happens all the time Well, there's got to be something you can do. Maybe retrace your steps over the last few months. Who could've gotten your information? Oh my god. Of course. Hi, Gretchen, it's Michelle. Yeah, listen, I know this is really last minute, but I'm going to have to take a personal day today. Yeah, so can you try to find a sub for my class? Great. OK, thank you. Yeah, and tell the kids that I'll see them tomorrow. OK, thanks. Bye. Connie, what are you doing? I was going to leave you a note. I have to quit. You ever heard of the two-week notice? Something came up. What? I got another job. [SNICKERS] Where I'll make a lot more money. And you couldn't come to me and have a conversation? I gave you this job when you really needed it! I know. And I'm grateful, OK? But there's just something else. Yeah? Barry, I've been here almost a year, and I see people come in here, and they get a lot of money to buy a house, and it makes them happy. And I could stay here for 20 years, and I'm never going to be able to buy a house, or a new car instead of an old one, or even walk into a store and buy a scarf because I want to! So what's the point? I mean, what do I get? You know? [SIGHS] [SUSPENSEFUL MUSIC] Where is she? Who, uh-- Connie? She stole my information. She's using my credit cards. Now, just calm down. What are you talking about? I need you to give me her address. Now, we don't have any proof that she's using your credit card numbers. I've never had any trouble with her, or with anything she's ever-- - Did she leave in a hurry? Yeah, but I-- I still don't think that that's got anything-- I'm going to the police with my suspicions. You can either give me the information, or you can talk directly to them. [SIGHS] [MUTTERS] Damn it. I want you to know that this is against my better judgment. Well, you should have thought of that when you hired her. [EERIE MUSIC] [CREAKING] [SIREN] MAN [OUTSIDE]: [SHOUTING] No, it's not here! [KNOCKING] Hello? MAN [OUTSIDE]: I ain't talking to you! But you need to talk to-- [DARK MUSIC] [CREAKING] Connie? [EERIE MUSIC] [DOG BARKING] MAN [OUTSIDE]: Stop yelling at me! [EERIE MUSIC] [GASPS] [TOUCH TONES] [PANTING] CONNIE [ON RECORDING]: Hi, this is Michelle Brown. Leave it at the beep. - [GASPS] [DRAMTIC MUSIC] That was really, really stupid. Well, I know. But I just thought if I could talk to her-- I don't know. Sit down. Give me her name. Connie Volkos. Connie Volkos. I mean, I talked to her when I dropped off the loan application. She seemed like an OK person. Connie Volkos has been convicted of possession of a controlled substance-- numerous times, which means she has a drug habit. Forgery, burglary-- I mean, this was a person you were going to talk to. Does this Connie Volkos have your current address? Yes. Then I would strongly suggest you change all the locks on your doors. Let's see what other damage she's done. CONNIE: [LAUGHING] Yeah. AGENT: It's a great bedroom, isn't it? CONNIE: Yeah. I love that patio coming off, and the attached bathroom. So like I said, all new appliances, all new fixtures, neutral colors running throughout. What more can I say? I think you're going to be very happy here, Ms. Brown. Of course, I will. Whoa, it's really pretty. So we will need first and last, and a security deposit-- that's $6,000. And we've just got a standard lease-- year term-- utilities, gas, maid. Oh, a maid? Mm-hm. Wow. Cable. That's cool. Just need your printed, and your signature. [BEEP] Here's your credit report. Take it home and have a look at it. You're going to find Connie's fingerprints all over the place. You're also going to have to file a fraud alert, and contest a number of items. You also need to call the Social Security Administration, the Federal Trade Commission. Of course, you'll close all your bank accounts, ATMs, credit cards. [BEEP] Is this the woman? Yes. Oh my god. They gave her my license? We don't even look anything alike. CONNIE: OK, so I need those thighs-- exactly like that. I want to look exactly like that when I wear shorts, or a bathing suit. OK? I don't want to walk out of here with anything not as good as that. I told you what to expect from liposuction, OK? We'll do our best. I'll see you next door. [MUSIC PLAYING] This woman is not me. You issued a duplicate license without checking it against the original. So how do I know you're the real Michelle Brown? Because you say so? Fill out this questionnaire, sign the oath on the back. Provide us with copies of a recent phone or utility bill to prove you're living at the address you claim to be living at. Passport and birth certificate. [SMIRKS] CLERK: Next. So checks for your new account will come in the mail within the next two weeks, and then your new ATM card in a separate mailing. OK, and what about my direct deposit? Because my paychecks get put directly into my checking account every month, and we closed the old account. - No problem. I'll file the paperwork. You give your new account number to your employer. Everything should be fine. Don't worry, this happens all the time. I can't believe how much ID theft we see. Really? Yeah. So I'll take care of this and, everything should be great. Thank you. And what's your name? - Susan. - Susan. OK? Have a great day. You, too. Yes, hi. I need to report an identity theft. My credit card. This is Michelle Brown-- 5369 2469 7489 1259. Yeah, hi. I need to put a fraud alert on my credit report. Michelle Brown. Yes, I'm still holding. I'm trying to tell you that a credit card was taken out in my name by somebody else, and I'm not going to be held responsible for all that merchandise. Yes, I'll hold. [DRAMATIC MUSIC] [SIGHS] Unbelievable. Oh, thank you. I appreciate it. No, that's what I'm trying to tell you. I did not set up phone service at 1405 Getty Place. No, somebody impersonating me set up that service. No-- no, no, don't put me on hold! Argh! Hey, maybe you should try this later? Later is not going to cut it, Justin. I'm working on erasing $30,000 worth of debt this woman's racked up in my name. 30? Wow. Somebody's been busy. MICHELLE: Here, you guys, pick up your lunches. Pick up your garbage when you're done. - Watch out, you guys. - Thank you. So, anyway, I spent all day yesterday trying to convince people that I am who I say I am, and Connie's not. And that I'm not responsible for her debts. Who's the victim here, and who's the criminal? I know! Jeez. Uh-oh. MALE STUDENT: Look out, look out! MICHELLE: Oh, oh! MALE STUDENT: She shoots! Oh, what a babe! How can you be so upbeat after all of this? Ugh, I don't know. I just-- you know, I notified who I had to notify, I canceled what I needed to cancel, and, hopefully, that'll do it. Oh, the only thing I have to do still is let Gretchen know how to reroute my paychecks. Will you be OK in the field for a couple-- five minutes? - Yes, go ahead. - Thank you. Oh, sorry. Hey, don't forget, we have that Mexico meeting today after school. - Oh, right, right. See ya. [SHOUTS] 45 minutes! OK, so this will ensure that my next paycheck will go directly into the new account. That's the plan. I'll send the paperwork in today. It's just I want to make sure because I-- I don't have any reserves in my checking account and I have a mortgage now. So-- Oh, I know. We're all one paycheck away from being broke. [NERVOUS LAUGH] Well, OK. [BELL RINGING] I got to go, but, um-- [PHONE RINGS] Thank you. Albert Park Elementary, can I help you? Yes. Boys. Yes, yes. Let me get that number. San Saldano is on the Gulf Coast of Mexico, and Saint Marianis is about 45 minutes out of town. Now, I've picked this school because they are a model of project-based learning. I mean, these teachers have realized that standardized tests and drills and repetition don't produce true learning, something I wish our school system would realize. Oh my god. It is so beautiful. Christine, this is work. We are there to observe and take notes. But anyone who doesn't bring a bathing suit is crazy. The beaches are amazing. OFFICER: The book, yeah. I think I can. [SUSPENSEFUL MUSIC] [SUSPENSEFUL MUSIC] [TOUCH TONES] [RINGING] [PHONE RINGING] Hello? Hi. This is Ray De Lucci. Ray De Lucci, yeah? Do I know you? Uh, no, but I've heard an awful lot about you, and I thought we could maybe take this opportunity to get acquainted. Why would I want to do that? Because I've got something to offer you-- something you need. [LAUGHS] Oh, well, I hope it's money. RAY [ON PHONE]: I'm offering you help. Oh, yeah? What kind of help? Hm? RAY [ON PHONE]: A little case of identity theft. Hey. Hi. I have a surprise for you. - What? I'm not going to show you until you get inside. Oh, boy. So when we get inside the house, you have to close your eyes, OK? And don't look at anything. - All right. Close them now? You don't have to close them now. Yeah. MICHELLE: OK. JUSTIN: Hey, no, no-- don't-- don't look, don't look, don't look. Close your eyes. Close your eyes. Close your eyes. - I'm closing them. - OK, I will lead you. - Oh, boy. - Just follow my lead. - Oh, OK. Here we go. [NERVOUS LAUGH] Oh, what is it? [WHISPERING] Oh, my gosh. [CHEERFUL MUSIC] Oh! Well, don't cry. You supposed to be happy. I am, I'm so happy. [GIGGLES] Thank you. [SIGHS] [QUICK TEMPO MUSIC] [RINGING] [PHONE RINGING] Stop bothering me. Connie, don't hang up. There's no way I know where you are, but it won't hurt to hear me out. Listen, you can't tell me anything I'd be interested in hearing, so bye. Goodbye. [DANCE MUSIC] Charge it. You see, that's smart. What do I do when interest rates are at an all-time low? Procrastinate. It's my middle name. And now, when I need to take some money out of the house, I'm going to be paying a point and a half more. It's ridiculous. MALE FRIEND: That hurts, yeah. FEMALE FRIEND: Ouch. You should try an equity line of credit. Excuse me? I-- I just-- I heard what you were talking about, and the interest rates are variable, and they start very low. Thanks for the tip. FEMALE FRIEND: [SNICKERS] OK. MALE FRIEND: I really want to jump at this place. I was just telling you because I work in a loan office, so I always hear this all day long. You know, Barry, the guy that I work for, he goes on and on about it. And so-- I would, but this is private conversation. FEMALE FRIEND: [LAUGHS] Anyway, so I really want to jump at this place because-- Blah, blah, blah, blah, blah. Just talking away. It wasn't even a conversation, really. [LAUGHS] Just you talking, and your friends are just trained to listen, I guess. I don't know. MALE FRIEND: A little drunk. [MUFFLED DANCE MUSIC] [PHONE RINGING] Michelle Brown. You know, maybe everything is going your way now, Connie. But sooner or later, you're bound to crash. [LAUGHS] I don't know what you're talking about. RAY [ON PHONE]: Do you really think you can make people believe you're Michelle Brown? Do you? I don't think so, Connie. You know what? Like, who cares what you think? The clock is ticking, Connie. Now, sooner or later we are going to catch up with you. And when we do, you're going to need someone on your side. Now, I can be that guy. Connie. [TOILET FLUSHING] Connie? Can you hear that? [PLOP] Connie. CONNIE [VOICEOVER]: Connie's gone. [CHEERFUL MUSIC] Mm. Mm. [PHONE RINGING] Mm. [PHONE RINGING] [MOANING] Oh, it's the phone. I hear nothing. LINDA [ON PHONE]: Miss Brown, this is Linda McCathy at West Federal Bank, and I'm calling about your delinquent account on the SUV you bought from West Denver Auto. Hello. This is Michelle Brown, and I did not buy a new SUV. LINDA [ON PHONE]: Is this Michelle Brown of 554 El Murado Place? Yes, but I didn't buy a new SUV. LINDA [ON PHONE]: If we do not receive your payment on this outstanding balance within 10 business days, we'll be forced to forward your account to a collection agency, and your credit-- You are not listening to me. I did not buy a new car! LINDA [ON PHONE]: Is this not Michelle Brown? [DRAMATIC MUSIC] POLICE DISPATCH [ON RADIO]: Code 30-- [BEEP] [BEEP] POLICE DISPATCH [ON RADIO]: Unit 23, 605. [SUSPENSEFUL MUSIC] It was about two months ago, I think. It was a brand new SUV, and the woman who called me was from West Federal Bank. [PHONE RINGING] SALESMAN: Yeah. Oh, hi, Eddie. No. No, I can't make it that early. Oh, forget that. Yeah, I told you I'd meet you at the restaurant. Sir? If you could just type it in real quick, I'd-- Well-- listen, I got another call. Hold on. Yeah. Really? For sure? OK. Wait a second, I got another line. Hey, honey, how did you-- hey, I was just talking to-- how? Oh, well, we'll celebrate that way later. OK, good. I'm really happy for you. Congratulations. SALESMAN: Uh, call me back. Bye bye. What was the name again? [SIGHS] [LOUDLY] Michelle Brown. [KEYBOARD CLICKS] Michelle Brown. [BEEP] Oh, I see why they called you. This account is delinquent. But I didn't buy that car. How do I know that? Hi, I'm Michelle Brown. I'm hoping you can help me? I'll see what I can do. Well, I lost all my checks in a move. Um-- but I always keep the account number in a separate place. TELLER: Excellent. [KEYBOARD CLICKS] [TAPPING] I see that this account has been closed. [MYSTERIOUS MUSIC] [LAUGHS] Of course it's closed. That was so silly of me. Because I closed it because I lost all the checks. It's-- in the move, it's just hard to-- to keep track. Thank you, though. Thank you very much. - Ms. Brown? No, it's OK. Thanks. Miss Brown, we can open another account. Who's that? Uh, Michelle Brown. That's not Michelle Brown. [TRAIN WHISTLE] CHEF [ON TV]: Put it at a really high heat. It melts nice. The next thing that we're going to do is to add some brown sugar to the butter. Brown sugar is going to work as a perfect coating for our bananas. Before we add the bananas, however, what you want to do-- Look who the cat dragged in. Shut up, Ed. [SNICKERS] No surprise you'd be back. I made a deal with Harlan. Didn't I, Harlan? I said, my baby sister-- she'll never make it on her own. I did. Oh, for such a short while. You know what they say-- water seeks its own level. And here you are, right back in the swamp. [CHUCKLES] I need money, is all. ED: What's new? Well, I have a perfect opportunity for you to make some. Come on in. CHEF [ON TV]: However, be aware when you add this, it's going to flame. [PHONE RINGING] She bought a car from West Denver Auto. - Great. - It is? I'm missing why it's great. Well, because now we've got the VIN number, the vehicle description, and we can get this to all units. OK, so now you have her name, you know what she looks, and you know what car she's driving. Yup. So you can pick her up. Well, eventually. Eventually is not soon enough. Listen, Michelle, what we don't know is where she is. There's no end in sight, is there? I didn't say that. - Hey. - Hey. How did it go? Well, [SNICKERS] she bought a duplicate of my SUV-- same make, same color-- only I have to pay for it. You're not going to have to pay for it if you explain to them what happened. Justin, I was there explaining. What do you think I was doing? Hey, calm down. I'm the guy on your side here, remember? I gotta go. - Sorry. Where are you going? Mrs. Bennett saw what I did to your house, so she wants an estimate. - Really? Yeah. Wow, that's great. Couldn't muster a little more enthusiasm for me? Sorry, that's-- you go! Thank you. That's what I'm talking about. Bye. - Good luck. - Thank you. WOMAN ON STREET: Oh, you did? MAN ON STREET: Yeah, just need to finish up. WOMAN ON STREET: OK, great. And it's 200 down there? MAN ON STREET: Yeah. WOMAN ON STREET: Thank you so much. Oh, my god. [SLOW MUSIC] I don't understand. She brought this picture with her? Yes, she did. People often bring in pictures. It helps me visualize what people want. Oh my god. She's trying to become me. [COUNTRY MUSIC] All she has to do is break this glass, and reach around, and-- you know. I mean, it's like-- and these are just-- these-- They're locked, Michelle. Slow down. She's obviously been watching me. She took my picture. Everything's going to be OK. Will you just stop saying that? I'm just trying to calm you down. Well, why? Because if I calm down, then this entire mess will disappear? That's not what I'm saying. Maybe if I calm down, then we'll discover that I'm the crazy person. Yeah, well, you are acting a little crazy right now. Oh, OK. Well, maybe if I calm down, I'll figure out that Connie is just a figment of my imagination. No, if you calm down, maybe you and I could have a decent conversation! You're not getting it! Yeah, you're right. I am not getting it. There is no way to figure this out. Ah! [GLASS SHATTERING] You got 'em? Yeah, I do. We need another 15 more of these. [SUSPENSEFUL MUSIC] MAN: Yeah. That's good. Right. I don't know. [WHISTLES] Hey! Can you hurry up here? I've got to get going. MAN: Yes, ma'am. [SUSPENSEFUL MUSIC] [DOOR OPENING] I'm sorry. I shouldn't have run off like that. I-- I just-- I feel like I'm losing you. I feel like I'm losing everything. It's a letter from the bank. I have insufficient funds. How can this happen? My direct deposit-- my salary check didn't get there. Look, we'll talk to Gretchen about it. Did you hear me? My mortgage check bounced. I understand. I have done everything right. I mean, I have called everybody they told me to call. I stayed on top of it. I did the paperwork. I canceled everything I was supposed to cancel. And this-- this woman-- she's awful. And I'm just afraid I'm going to lose this house. JUSTIN: You're not going to lose this house. This has been my dream my entire life, ever since I was a little kid. And I have planned for it, and I have waited for it, and I have saved up for it. And it's-- [SOBS] it's not fair because I've done everything right, you know? I know, baby. I can't lose it. And I'm sorry I broke the picture. JUSTIN: That can be fixed. [CRIES] [MELANCHOLY MUSIC] [POLICE SIREN] You check out the driver. Ma'am, you realize you were speeding? CONNIE: No, I'm sorry, I didn't. I'm going to need to see your driver's license and registration. DISPATCH [OVER RADIO]: We have male-- Thin build-- 20 to 25 years-- Could you please remove your glasses? Registration, please. CONNIE: I'm not sure where the-- Ma'am, please put your hands on the steering wheel, and keep them there. Can you run a check on a Colorado plate? Queen, union, x-ray, 3186. DISPATCH [OVER RADIO]: Yeah. [SUSPENSEFUL MUSIC] Sergeant Robb, remove that driver from the vehicle. SERGEANT ROBB: 10-4. [DRAMATIC MUSIC] Walk around to the front of the vehicle. Place your hands on the front of the vehicle. You have the right to remain silent. Anything you say can and will be used against you in a court of law. You have the right to an attorney. If you cannot afford one, one will be appointed to you. Do you understand the rights as I have explained them to you? Yes, sir. Requesting backup. Drug bust in progress. DISPATCH [OVER RADIO]: Copy that. We're sending two units. [BANG] [BELL RINGING] MICHELLE: Gretchen! My checks have not been going into my new account. GRETCHEN: No? - No. I'm sure I sent the paperwork in. At least, I'm pretty sure. Gretchen, I need the money in my checking account to pay my mortgage! Well, why don't we just redo the form and fax it in today? How's that? That should do the trick. [CHILDREN SHRIEKING] MICHELLE: Come on, you're late. Get into class. Michelle Brown, you are to be bound over on $50,000 bail. You are charged with possessing a controlled substance for sale or distribution. Can the client make bail? No, your honor. She has no financial resources. Very well. You will remain in custody until a court date is determined. Next. Sorry. [PHONE RINGING] Michelle. She got liposuction at my expense, and she signed a lease. Look at this. One of them's for $5,350, and the other is $24,000. - It doesn't matter. - Well, maybe not to you. You're not the one who has to pay it! It's over. What do you mean? She was busted-- drug trafficking. 700 pounds of marijuana. She's in jail? According to the New Mexico Highway Patrol, and they haven't lied to me yet. Do they know about the identity theft? That's why they called me. So you're saying it's over? Something like that. [RELIEVED SIGH] Oh. Oh, my god. ANNOUNCER [OVER SPEAKER]: Attention passengers, this is the final boarding call-- Oh. CHRISTINE: OK, you two. It's only for three days. OK, I'll see you Saturday. Look, think of this as a celebration of this nightmare being over. OK? Oh, Justin, I'm so sorry. I've been such a lunatic lately. CHRISTINE: Let's go! Come on, we're boarding. Go. You can make it up to me when you get back. Mm, OK. Bye. You show up in court Friday morning, 9:00 AM, and you don't leave the jurisdiction for any reason. Sign here. Who made my bail? Ed Volkos. Hm. Stay out of trouble, Michelle. Oh, yeah, I will. [FARM ANIMAL SOUNDS] [CHILDREN TALKING] [LATIN MUSIC] [SPEAKING IN SPANISH] CHILDREN: [IN UNISON] Buenos dias. Muy bien. Hola, hola. We're talking to the class about proportions. You know, it's easier for children to learn by experience-- and seeing the things and touching them-- rather than just, you know, being on the board. And, you know, pay attention to me, and keep quiet. They have to be involved in what they're learning in order to remember it, so we're working on some proportions today. So I hope you enjoyed your visit here at our school. Have fun. - Thank you. - Thank you. [SPEAKING SPANISH] CHILDREN: [IN UNISON] Adios. Adios. Mango-- we have some things over there, and you can serve yourself. [LAUGHS] MICHELLE: Yeah. Look at this, Christine. I mean-- look, there isn't one child who isn't totally involved in what's going on. What do you mean? No staring into space? I wouldn't think I was in a classroom without that. My god, I almost lost all of this. What? Just this joy. [KIDS CHATTING] HOST: [SPEAKING SPANISH] [THUMP] [THUMP] [THUMP] [THUMP] [THUMP] Ed? Yeah. I know it was you who made my bail. [PANTING] What do you mean, keep my mouth closed? Well-- what, am I supposed to go to prison for those friggin' idiots you work for? Well, they're not-- they're not going to cut me a deal if I don't have anything to-- Ed! Ed! Dammit! Ed! [SLAM] [SUSPENSEFUL MUSIC] [TRAIN HORN] [ENGINE STARTS] [SUSPENSEFUL MUSIC] [SCREECHING] God, you know, it was the excitement of the kids that really got me. Like they knew learning could be fun, like they couldn't wait to get to school. - I know - If only. It's so great. Oh. Hi. Hi. AGENT: Hello. Welcome to Denver. Thanks. I'll wait for you over here. - OK. - Michelle Brown? Mm-hm. OK, thank you. Thanks. Next. Michelle Brown? Come with us. Wait, no, no, no, no no! No, no, no, you guys, I'm not her. That's-- you've got the wrong person. ANNOUNCER [OVER SPEAKER]: Now boarding at gate 21A. MICHELLE: OK, I'm Michelle Brown, but I'm not that Michelle Brown. You have the wrong girl. Right. I'm serious, you're making a huge mistake here. You gotta be kidding me. [DRAMATIC MUSIC] DEALER: Wait up. What's up? DEALER: What's up? How you doing? DEALER: What's up? Here you go, babe. Look, could you please just check out my story? That's not my job. My job's to watch you until they come back to question you some more. Please, believe me. I can't count the number of times I've heard that line. Look, I am not the criminal here! This is a mistake! AGENT: Whatever you say. Oh, thank god you're here. Oh, my god. Thank you. [WHISPERING] You're free to go. [RELIEVED SIGH] Connie skipped out on her bail. So they issued a warrant, but they screwed up big time because they issued it under the name she first gave them. Which was, of course, yours. So where is she? Is she heading back here? We don't know. Come on. We apologize for the inconvenience. Yeah, thanks. Keep in touch. [SUSPENSEFUL MUSIC] Thanks. Connie? Justin! What the hell do you want? We seriously have to call the cops. Fine, you do that. It's important, Michelle. We can tell them what kind of car she was driving. Justin, they knew what kind of car she was driving before. They had her license plate number, they knew what she looked like, they even had her cell phone. What good did it get us? Cops can't help me. [KEYBOARD CLICKS] [BUZZING] Would you just tell me why some people are born lucky and some people just have no luck at all? And why I am always on the unlucky side of it? Can you just tell me that? And that's not fair. Right? Right. You can get two, maybe three days on this one. Swipe it at a gas station. I don't even know if it still works. Damn, I do good work. So how are you going to pay for this baby, Michelle Brown? Hm? CONNIE: [LAUGHS] Nah, I don't think so. [LAUGHS] Well, then how are you going to pay for it? I could charge it. [LAUGHS] Nah. No. Stupid. [BIRDS CHIRPING] [KEYBOARD CLICKS] [EERIE MUSIC] [BEEP] PASSERBY: I would love to check it out. [SUSPENSEFUL MUSIC] BETH: Michelle? Yes? I'm Beth Givens from the Privacy Rights Clearinghouse. Hi, how are you? Nice to meet you. Nice to meet you, too. This table's free. That looks good. [SIGHS] So you've had quite a time. It's just so frustrating. It's been really hard. I'm kind of falling apart. That's not uncommon. I just feel like it's this unrelenting avalanche, you know? And I know it's coming and I hear the rumblings, and I still can't get out of the way. And I'm getting clobbered by tons and tons of snow, you know? I mean, where's the Saint Bernard with the flask of whiskey to rescue me? I'd hate to think that I'm the Saint Bernard. [LAUGHS] Bet you hear the same story over and over. Some version of it, yes. Identity theft is the fastest growing crime in this country. Every six minutes, someone's identity is stolen. Every six minutes? That adds up to seven million people a year. Ugh, and no one is doing anything about it? In our view, not nearly enough. Well, what can we do to fight back? I am so glad you asked. All these? Yeah, the whole thing. Mm-hm. Well, I-- They're $1.25. 1, 2, 3, 4, 5, 6, 7-- I don't know. 20-- 25. [BEEP] MICHELLE: Mm-hm. Thank you. Enjoy. So what would I have to do? Talk about what this experience has been like. Help people to see it and feel it. And you think that would make a difference? Well, let's go to Washington and find out. MAN: Too much work, though, you know? Getting down there. [MELANCHOLY MUSIC] [SIGHS] [SNICKERS] [HEAVY BREATHING] [MELANCHOLY MUSIC] Hey, you! [KNOCKING] Open the door. [KNOCKING] What? Your credit card didn't go through. Yeah, well, I'll give you another one tomorrow. - I want you out of here. - Yeah, OK. I just-- I gotta wait until someone comes to get me. You want me to call the cops? OK, look, I'm leaving. All right? Sure. Look, it's just for a few days. I'll miss you. I know but Beth thinks I can really do some good. Don't you think I should go? Absolutely. I think you should tell the Senate guys what happened. Actually, the head of the Senate Committee happens to be a woman. [CHUCKLES] [PHONE RINGING] Testifying before this committee is a way of turning this whole awful experience into something positive. [PHONE RINGING] Hello. CONNIE [ON PHONE]: Hello. I need-- I need help. I need you to tell me what to do. I don't know what to do next. Who is this? It's Michelle Brown. [LAUGHS] [WHISPERS] Connie. Hold on. You need to stop running, Connie. I made a mistake. It was about a drug deal and-- but I was clean for a whole year. Do you believe me? I had a job, and I showed up every day. I know. I met you there. Do you remember? You were so pretty. And you looked so happy. Where are you, Connie? [CRIES] Look, maybe if you tell me where you are, then I can help you. Hang up. Shh. Connie, are you still in Denver? Connie, if you tell me where you are, I'll come to you. And then we'll figure this out together. I got a gun. I had to get a gun. Help. And I don't know what to do. Oh, god. [CLANK] MICHELLE: For the past six months, a woman with my name and my social security number-- and my driver's license number and my credit cards-- has been living her life at my expense, and I've become responsible for every one of her criminal acts. If only she lived in a better apartment, so she rented one. If only she had a better car, so she bought a copy of mine. If only she had the right clothes, if only she could become me-- well, then all her problems would disappear. The only problem is I still exist. Is your case typical, Ms. Brown? I think so. In almost all identity theft, there's a sense of violation and repeated betrayal. But not all identity theft involves the kind of personal jeopardy that Ms. Brown has experienced. Primarily because the criminal is someone Ms. Brown knows? BETH: That's part of it, and that's not an uncommon story. Over half of all the identity theft cases involve someone the victim knows. What about the other part, Ms. Brown? Um, it's becoming clear to me that Connie Volkos is unbalanced and reckless, and I believe her behavior is escalating. She became obsessed with you. Yes. [PHONE RINGING] BARRY: And then it becomes un-adjustable. And with the 1% cap that we put on that amount, we can expand that amount within any given six-month period. Can you excuse me for just one sec? I've just got to grab this. Knowland Mortgage and Loans, Barry here. You know what? I called her and I asked her. I asked her-- I said, what would you do? Huh? What would you do? And you know what? She didn't even answer me. You know why? Because she doesn't-- [SPITS] she doesn't even think I'm worth it, 'cause that's what happens when you have nothing. OK, just hold on a sec. You know, I'm just going to grab this one in the other office. Why don't you folks have a look over that and, uh-- and I'll be right back, OK? Connie, where are you? I got a gun in my handbag. BARRY [ON PHONE]: Jeez, Connie. Just-- now, you just tell me where you are and I'll come and help you. OK, Connie? Connie, where are you? [GUNSHOT] Connie! [SIRENS] - Whoa, whoa, sir-- - Heyy-- - Is she with you? BARRY: Yeah, yeah. - I threw her out once. It's all right, buddy, I'll take care of it, OK? Connie? Connie, it's me-- Barry. OFFICER: Just get her out. BARRY: We're going to take care of it, OK? We're going to be-- everything's going to be all right. MOTEL MANAGER: There's drugs in there. You're going to be OK in there, Connie. We're here to help you. It's all right. OFFICER: Hey, hey, take it easy. BARRY: Come on. It's going to be OK, Connie. Get these people out of here. - Hey, hey, she's got a gun. - I know. Yeah, but I heard it go off. OFFICER: Sir, come on. It went off, man. I was-- I was-- RAY: Come on. Get these people out of here, come on. Give me that. Give me that. I-- I was talking to her on the telephone. And then I heard the gun go off, and then nothing. She's not a bad person. RAY: Connie, it's Ray De Lucci. I'm coming in. [OUTSIDE VOICES] Connie? Connie, do you remember when I said once that I'd help you out? I think now would be a good time to take me up on that offer, Connie. Connie? [SUSPENSEFUL MUSIC] [CREAKING] Put the gun down, Connie. No. Wrong choice, Connie. [SOBS] RAY: No. You need help. No. RAY: I'll help you. I'll be that guy for you. No. Oh, god. RAY: Come on. Come on, that's it. Good. Good. Good. Come on. [THUNDER] MICHELLE: So now it's just up to Senator Feinstein-- and her committee, of course-- but we did everything we could. And Beth was so great and she wants me to stay involved, which I would love to-- Hey. Hey. Hi. What, are you making house calls now? Yeah, well, you could say that. Come on. You know, it was obvious that Connie didn't want to use the gun. But, uh, she didn't really see any way out either. So-- so I gave her one. Which means she's in custody, right? Yeah. That's what I came by to tell you. Thank you. What if she makes bail? No, this time there won't be any bail. JUSTIN: Really? Yeah. It's over. [SIGHS] Oh, finally. There is one more thing. What? She's requested to see Michelle. It's out of the question. RAY: Well, I understand that, but-- What makes her think that after the way she treated Mi-- Wait, wait-- at the court? She wants me to come to the court? Yeah. - All right. - What? No. What are you thinking? I-- I want to go. [SUSPENSEFUL MUSIC] JUSTIN: So just go in there, and go get 'em. [GIGGLES] I'm glad you find this amusing, Connie. Uh, but this-- it's not amusing. I'm not amused. I just-- so like, she says she will see me? That's what I said, yeah. So I'm not-- You find that funny? No. - Settle down. - What? Settle down. PROSECUTOR: I really don't think this is a good idea. JUSTIN: Thank you. Neither do I. PROSECUTOR: You'll have an opportunity to make a statement in court if you wish. This is different. I'm missing something here. If Connie has something she wants to say to me, I want to hear what it is. It's done, Michelle. She plead guilty. All we're doing here today is hearing her sentence assigned. No. I have to see her face to face. [DOOR OPENS] [MELANCHOLY MUSIC] You look so nice. I had to cut my hair. It used to be long like yours, but it was never as pretty. Do you wash it every day? Uh, yeah. That's why it looks so-- shiny and soft. It looks soft. Can I touch it? LAWYER: Uh-- sit down, Connie. If you try to get up again, Ms. Brown is leaving. [SIGHS] I told them I did it. I told them they didn't need a trial, because I confessed. I know. They told me. Well, I wanted to tell you. I'm gonna-- I'm gonna go to jail for it. I know. So you'll be relieved. Right? Yeah. I'm sorry. I wanted to tell you that. Thank you. [UPLIFTING MUSIC] But it-- it was only things, right? You took more than things from me, Connie. No, but I didn't hurt you. - Yes, you did. - No, I didn't. I didn't hurt you. I never would hurt you. I mean, I-- I-- I just wanted some stuff. I didn't know how to get them on my own, so I just charged a few things. That's all. I mean, I didn't have anything, and you had so much. I mean, if I asked you, were you going to share them with me? Were you going to help me find an apartment? Were you going to help me? Were you going to let me drive your stupid car? LAWYER: This meeting is over. - No! LAWYER: Ms. Brown is leaving. No. Michelle, look at me! Look what we have here. The two Michelle Browns face to face. There is only one Michelle Brown in this room! No. We look so much alike, people couldn't tell us apart. I can. I know exactly who you are, Connie, and that person has nothing to do with me. Nothing. We are here to impose sentencing. And in doing so, the Court needs to acknowledge that for every defendant we see, there is also a victim. Somebody has been hurt by the defendant's behavior. But on the other hand, as the country and western song says, if you dwell on the negatives, if you focus on them, if you live with them and you wake up with them, then the world will be bleak. CONNIE: [GIGGLING] LAWYER: Connie, please. If you focus on the positives, I think the opposite is true. [WHISPERING] Put the negatives in the rear-view mirror, and put them in the past. I would like Michelle Brown to know-- is Miss Brown in the courtroom today? Here, Your Honor. Well, Ms. Brown, I think there are a lot worse things than this-- this identity theft. Like getting hit by a truck, or cancer. PROSECUTOR: [WHISPERS] Outrageous. I want you to have a positive attitude, because we all know that life ain't fair. [MURMURS] A little advice. Now to sentencing. Yeah, excuse me. I know that life isn't fair, but I thought this courtroom was supposed to be. Do you wish to make a statement before sentencing, Ms. Brown? Well, I didn't intend to, but, yes, I think I do. I know that there are worse things in life than identity theft. But the crime Connie Volkos committed wasn't minor. She robbed me. Not just of things-- it wasn't the possessions you took from me, Connie. She invaded my life again and again-- whenever, however she wanted-- forcing me to prove over and over that I wasn't the Michelle Brown committing criminal acts. Tell me what you have, Your Honor, if you don't have the sanctity of your good name. No matter what your attitude, you need to have your good name. That is what you took from me, Connie. That is no small thing. I hope that you'll keep that in mind when you pronounce sentencing. [MURMURS] Thank you. [MUSIC PLAYING] [BANG] [PIANO MUSIC] |
|